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SHANGHAI – Aiming to equip its personnel with the necessary skills and attitude in addressing the evolving needs of its clientele, the Philippine Consulate General held an echo training on Competency-based Customer Service Workshop on 28 March 2025 at the Consulate’s reception hall.

Post’s Consular Assistant and Attaché, Gigi Marie U. Llanera conducted the two-hour training session highlighting her learnings from the virtual workshop she attended last August.

During the session, Ms. Llanera talked about the value of service and how expectations arise from the kind of service delivered. She also discussed the power of communication and the need to adapt to different communication styles of clients and colleagues in order to deliver the highest quality of customer service.

The highlight of the session was the role-play activity where PCG staff took turns in addressing the most common and complicated scenarios they encountered when providing consular, notarial, ATN and other services to the Consulate’s clientele. END

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Buwan ng Panitikan2025

The Philippine Consulate General in Shanghai joins the Filipino nation in celebrating the 2025 National Literature Month (NLM) this April, pursuant to Presidential Proclamation No. 968 of 15 February 2015.

This year’s NLM theme is "SIKAD Panitikan: Kultura at Panitikan ng Kaunlaran". According to the National Commission for Culture and the Arts (NCCA), Sikad, a Cebuano term that means to kick, also communicates a sense of energy and highlights the continuing enthusiasm, significant action, and meaningful reflection of the nation's literature. The overall theme will once again open the door for our nation to express its culture through literature, discover innovative methods, ideas, and literary expressions through the new generation of writers in the field of literature, and highlight various folk arts and traditional practices that form part of the foundations by which literature is explained to the community.

The NLM is an annual celebration spearheaded by the NCCA, Komisyon sa Wikang Filipino and the National Book Development Board, to promote Philippine literature, its history, and cultural legacy.

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SHANGHAI, 02 April 2025 – To ensure that the consulate general personnel are aware of the office and building’s entry and exit points and are prepared in case of fire emergencies, a lecture on fire safety and a fire drill simulation was conducted last 31 March 2025 at the consulate premise.  The proper handling of a fire extinguisher was also demonstrated.

firesafety2The lecture was conducted by CBRE, the Metrobank Plaza building property management, and was attended by both organic and local hires of the Philippine Consulate General in Shanghai and attached agencies - Philippine Department of Tourism Office and Philippine Trade and Investment Center.

The activity was also held in observance of Fire Prevention Month, which is March of every year in the Philippines. END

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SHANGHAI, 02 April 2025 – Newly arrived Philippine Department of Tourism Office, Shanghai (PDOT-Shanghai) Tourism Attaché Francisco Hilario M. Lardizabal called on Acting Head of Office Consul John Francis S. Herrera, initiating dialogue and outlining his overall plans and strategies to create the tourism pull needed to draw more Chinese toursits to the Philippines.

Tourism Attaché Lardizabal  noted the great potential that the Chinese market has to boost tourism arrivals and is particularly keen on tapping the millenial and Gen Z crowd in China, who form an untapped sweetspot, possessing the spending power and wanderlust.

Consul Herrera assured Tourism Attaché Lardizabal Post’s usual continued cooperation and assistance in supporting the initiatives and activities of PDOT-Shanghai in promoting Philippine tourism. END

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