SHANGHAI – Aiming to equip its personnel with the necessary skills and attitude in addressing the evolving needs of its clientele, the Philippine Consulate General held an echo training on Competency-based Customer Service Workshop on 28 March 2025 at the Consulate’s reception hall.

Post’s Consular Assistant and Attaché, Gigi Marie U. Llanera conducted the two-hour training session highlighting her learnings from the virtual workshop she attended last August.

During the session, Ms. Llanera talked about the value of service and how expectations arise from the kind of service delivered. She also discussed the power of communication and the need to adapt to different communication styles of clients and colleagues in order to deliver the highest quality of customer service.

The highlight of the session was the role-play activity where PCG staff took turns in addressing the most common and complicated scenarios they encountered when providing consular, notarial, ATN and other services to the Consulate’s clientele. END